Refunds, Returns & Digital Product Policy

Last updated: September 6, 2025

Thank you for shopping with Glow Butter by B.A.E. / Black Ambition Enterprises (“we,” “us,” or “our”). We aim to make things right when something goes wrong while keeping our small‑business operations sustainable.

Quick summary

• Physical products: No cash refunds. Eligible issues are replaced or exchanged.

• Digital products (eBooks, templates, downloads): All sales are final. We offer support for access or file issues.

1) Physical Products (Body Butters & Skincare)

Our Promise

If your item arrives damaged, defective, or incorrect, we’ll replace it with the same item (or issue a store credit if the item is unavailable).

Replacement/Exchange Eligibility

To qualify, all of the following must be true:

  • You contact us within 7 days of delivery (per your tracking).

  • The item is unused, in original packaging, and includes any accessories/safety seals intact.

  • You provide clear photos of the product, packaging, and shipping label so we can file a claim.

Not Eligible

  • Opened or used skincare (for safety reasons).

  • “Buyer’s remorse,” scent preference, or color differences due to screen variations.

  • Orders reported after 7 days of delivery scan.

  • Items marked Final Sale or Sample/Freebies.

Wrong Address / Undeliverable Packages

  • If an incorrect address was entered at checkout, we can reship once the package returns to us. Reshipping costs are the buyer’s responsibility.

  • If the carrier marks a package Delivered but you can’t locate it, please check with your household, neighbors, and local carrier first. We’ll help file a claim, but replacements for confirmed deliveries are at our discretion.

Lost/Damaged in Transit

If your order is lost or arrives damaged, contact us within 7 days with photos. We’ll work with the carrier and replace the item when the claim is accepted.

Return Shipping (if requested)

If we ask you to send an item back, you’ll receive a prepaid label or instructions. Items returned without authorization may be refused.

How to Request a Replacement/Exchange

  1. Email support@blackambitionent.com (or use our contact form) with Order #, issue description, and photos.

  2. We’ll confirm eligibility within 2–3 business days.

  3. Once approved, we’ll ship a replacement or issue a store credit if the item is unavailable.

Note: For hygiene and safety, we don’t restock returned skincare. This policy helps keep prices fair for everyone.

2) Digital Products (eBooks, Guides, Templates & Downloads)

All Sales Are Final

Because digital items are delivered instantly and cannot be “returned,” digital purchases are non‑refundable and non‑exchangeable.

We Still Have Your Back

If you experience download/access problems or a file error (e.g., corrupted file, link expired), contact us within 7 daysof purchase and we’ll resend access, provide an updated file, or help you retrieve your download.

Duplicate Purchases or Accidental Double Charges

If you accidentally purchase the same digital item twice within 7 days, contact us with both order numbers. Once verified as unused/duplicate, we’ll credit the duplicate charge to your original payment method or issue store credit, at our discretion.

Chargebacks & Disputes

Please reach out to us first—most issues are solved quickly with a re‑send or file fix. Unauthorized chargebacks on delivered digital goods may result in account restrictions.

3) Order Changes & Cancellations

  • Physical products: If you need to change/cancel an order, email us within 2 hours of purchase. Once an order has begun processing, changes/cancellations may not be possible.

  • Digital products: Orders are processed immediately and cannot be canceled.

4) Processing Times

  • Replacements/Exchanges: Approved requests typically ship within 3–5 business days.

  • Store Credit: Issued within 2–3 business days of approval.

5) How to Contact Us

  • Email: support@blackambitionent.com

  • Contact Form: [Insert your website contact URL]

  • Order Info Needed: Full name, order number, issue description, photos (for physical products).

6) Legal

This policy applies to purchases made directly through our website, pop‑ups, or official sales channels. It does not limit any rights you may have under applicable consumer laws. We reserve the right to update this policy at any time.

FAQs

Q: Can I return a body butter I opened but didn’t like?
A: For safety and hygiene, opened/used skincare can’t be returned. If there’s a quality issue, contact us within 7 days.

Q: My package says delivered but I don’t have it—what now?
A: Check with household members, neighbors, and your local post office. If still missing, email us; we’ll help with a carrier inquiry. Replacements for confirmed deliveries are case‑by‑case.

Q: I lost my eBook download link—can you resend it?
A: Yes! Email us with your order number and we’ll restore access.

Q: Do you offer refunds?
A: No monetary refunds. We replace eligible physical products or issue store credit if a replacement isn’t available. Digital products are final sale.